Hoteliers’ Voice, hosted by the ever-curious Ryan Haynes, is more than just a podcast; it’s an invitation into the heart of the world’s most beloved hotels. Through warm, candid conversations with hospitality leaders – we peel back the curtain on what it truly takes to deliver for today’s guest.
Celebrating the beautiful harmony between modern innovation and the timeless touch of a human hand – from front desk to back of house, discover how tools like AI, PMS and social media aren’t just for efficiency – how to empower teams to create those noticeable touches turning simple stays into a lifelong memory. A soulful resource for anyone who believes that hospitality is art of delivering exceptional experiences.
In this episode we look at the important factors of hospitality today; the aspects that generate excitement and the role of digital services in delivering the ultimate experience.
We’re joined by Don Bunnell, founder of the Swank Guide – a new travel curation/review platform across social media channels. They curate unusual, independent, and sustainable boutique hotel experiences. Don has spent half his life overseas and has traveled to over 60 countries, He’s lived in Europe, China, and Australia – and is always looking for that perfect hotel. He’s also taken start-ups through both Y Combinator and TechStars, the world’s two most selective start-up accelerators.
We cover:
– The key factors of hospitality
– The aspects of a property that really excite
– The importance of digital services
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