The Modern Hotelier – Episode #129: How AI Phone Agents Can Help the Hospitality Industry | with Ryan Daniel
In this episode, hosts David and Steve, welcome Ryan Daniel, the founder of EHVA. They explore the capabilities of EHVA, an AI platform designed to handle customer service inquiries, make reservations, and conduct interviews with a natural human-like interaction.
Ryan shares his entrepreneurial journey from growing up in West L.A. and starting his first internet company to working in restaurant design with his father and eventually creating EHVA. Listeners also experience a live conversation with EHVA, demonstrating its realistic and efficient response in handling typical guest service interactions.
Ryan discusses the importance of realistic AI voices and the future of AI in the hospitality industry, emphasizing that AI will serve as an augmentation rather than a replacement for human staff.
************* TIMESTAMPS *************
00:00 Introduction
03:08 Lightning Round with Ryan Daniel
04:01 Ryan’s Personal Background
05:38 Entrepreneurial Journey and Move to Puerto Rico
06:47 Adrenaline Junkie Adventures
09:03 Lessons from Working with Family
11:39 Impact of the 2008 Economic Collapse
13:54 The Birth of EHVA
21:32 Live Conversation with EHVA
22:48 Challenges in Hotel Technology
23:05 Addressing Labor Shortages with EHVA
24:23 Onboarding Process for New Customers
25:21 Realistic AI Conversations
28:50 EHVA’s Unique Advantages
31:43 Future of AI in Hospitality
34:37 Final Thoughts and Reflections
42:47 Conclusion and Contact Information
************* LINKS & RESOURCES *************
This episode is sponsored by EHVA.AI: https://ehva.ai/
Join the conversation on today’s episode on The Modern Hotelier LinkedIn page
Links:
EHVA.AI: https://ehva.ai/
Ryan on Linkedin: https://www.linkedin.com/in/ryan-daniel-630933307/?originalSubdomain=pr
The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/
For full show notes head to: https://themodernhotelier.com/episode/129
Join the conversation on LinkedIn: https://www.linkedin.com/company/the-modern-hotelier/
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E%99%EF%B8%8Fsteve-carran-00914510/
David: https://www.linkedin.com/in/david-millili/
