Let’s Talk About You & Me: Redefining the TMC & Buyer Relationship
The TMC service model has remained largely unchanged for decades. Buyers now need a range of service unseen before, and the role of the travel agent has shifted as well, oscillating between concierge and techie. This shift has challenged what’s possible and what’s commercially viable. In this session, both TMC and buyer will undergo a personality assessment, facilitated by an expert consultant.
