The Modern Hotelier – Episode #131: Reinventing Hotel Search Using Artificial Intelligence | with Harriet Brown
Did you know how artificial intelligence is shaping the future of the hospitality industry?
In this episode of The Modern Hotelier, we sit down with Harriet Brown, VP of Product at Mobi.AI, to explore how artificial intelligence is revolutionizing the hospitality industry. Harriet shares insights from her impressive career, spanning AI, machine learning, and travel technology, including her time at Google and ITA Software.
From personalization challenges to the future of AI in hospitality, Harriet offers a thought-provoking perspective on what’s next for the industry. Plus, hear her advice for businesses hesitant to adopt AI and her favourite “aha” moments while building at Mobi. AI.
Key Topics:
* How Mobi AI enhances decision-making and productivity for travelers and travel agents
* The importance of emotional loyalty in travel, alongside transactional loyalty
* What are Harriet’s insights on adapting AI tools effectively and avoiding analysis paralysis
* Tips for creating loyalty through technology-enhanced experiences.
If you’re passionate about hospitality, tech innovation, or travel, this is an episode you don’t want to miss! 🌟
************* TIMESTAMPS *************
00:00 Introduction
00:47 Meet Harriet Brown
01:21 Quick Questions with Harriet
02:51 Harriet’s Background and Career Journey
05:15 Diving into AI and Travel Industry
08:12 Google Acquisition and Career at Google
13:21 Joining Mobi AI: Vision and Opportunities
15:07 Understanding Mobi AI and Its Impact
18:14 Industry Thoughts: AI in Hospitality
19:55 Challenges and Future of AI in Travel
34:55 Controversial Topics in Hospitality Technology
39:16 Conclusion and Contact Information
************* LINKS & RESOURCES *************
This episode is sponsored by Mobi.AI: https://www.mobi.ai/
Join the conversation on today’s episode on The Modern Hotelier LinkedIn page
Links:
Harriet on LinkedIn: https://www.linkedin.com/in/harriet-brown-170a793/
Mobi.AI: https://www.mobi.ai/
The Modern Hotelier is produced, edited, and published by Make More Media: https://makemore.media/
For full show notes head to: https://themodernhotelier.com/episode/131
Join the conversation on LinkedIn: https://www.linkedin.com/company/the-modern-hotelier/
Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E%99%EF%B8%8Fsteve-carran-00914510/
David: https://www.linkedin.com/in/david-millili/
