Consumers are prioritizing service in customer experience in the food and hospitality industries, says Resy CMO Hannah Kelly in this episode of Marketing Matters.
ABOUT THE EPISODE
Hannah Kelly, CMO of Resy, outlines how the platform’s SaaS model and Amex network work together to connect diners with top restaurants. She discusses exclusive events, data-driven personalization, support for small business marketing, and trends from restaurateurs, showing how Amex’s experience-focused heritage shapes Resy’s role in hospitality.
ABOUT THE PODCAST
Marketing Matters is hosted by Wharton marketing professors Barbara Kahn and Americus Reed. Each week they discuss marketing and advertising trends, consumer behavior, data and analytics, the latest in retail marketing, brand-building, and much more with their expert guests. Episodes are recorded at the Wharton School.
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#hospitalityindustry #marketingstrategy #businesspodcast
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