To Serve Your Guest, Understand Their Journey: Strategies for the Seamless Experience in Lodging

Hoteliers are facing conflicting objectives: How do we make it easier for customers to DIY without losing the ‘surprise and delight’ they’ve come to expect? How can we maintain a high level of service and hospitality without further taxing our workforce? What technologies can we tap into that help us better serve our customers and know more about them amidst data privacy concerns? What are other hoteliers doing today to make the journey better tomorrow?

Jeff Katz, Journera; Oral Muir, Hilton

You may also like

HEDNA@Home January Future Leaders of HEDNA RoundTable
49:11
HEDNA President Sebastien Leitner (Cloudbeds) sits down with April Key ...
HEDNA@Home January STR Jan Freitag
40:42
Jan Freitag, SVP at STR and the newly minted National Director for ...
HEDNA@Home January 2021
3:00:41
HEDNA (Hotel Electronic Distribution Network Association) is a ...
HEDNA @ Payment 2021: Adapting to the new Normal
49:52
Payment Planning for 2021: Adapting to the New Payment Normal Budgets ...
HEDNA @ Home: Covid-19 and Payments. The Contactless Customer Journey
50:07
Long lines at a hotel front desk with guests passing credit cards and ...
HEDNA@Home Insights: State of Travel 2020/2021
39:17
This session will give us a sense of what to expect for the remainder ...
HEDNA@Home: What's on the Mind of Thought Leaders in the Industry
39:32
COVID-19 has provided all of us with a unique opportunity to reassess ...
HEDNA@Home : Reimagining the Guest Payment Experience
40:11
After Covid, the complexities of hotel payments have dramatically ...
Page 4 of 10