To Serve Your Guest, Understand Their Journey: Strategies for the Seamless Experience in Lodging

Hoteliers are facing conflicting objectives: How do we make it easier for customers to DIY without losing the ‘surprise and delight’ they’ve come to expect? How can we maintain a high level of service and hospitality without further taxing our workforce? What technologies can we tap into that help us better serve our customers and know more about them amidst data privacy concerns? What are other hoteliers doing today to make the journey better tomorrow?

Jeff Katz, Journera; Oral Muir, Hilton

You may also like

Offstage HEDNA LA 2020: Thought Leaders Panel interviewed by TechTalkTravel
5:46
One of our best-rated sessions, this panel gathered thought-leading ...
HEDNA LA 2020 Connecting our Industry. Envisioning the Future.
2:28
HEDNA’s North American Global Distribution Conference is the only ...
HEDNA Madrid Pablo Delgado on Google
20:45
What are Google’s plans? How to leverage the latest tools and features ...
HEDNA Madrid 2019 - Philip Saunders on Airline Retailing
11:20
Airline Retailing: Where It's heading and the real reasons why. ...
HEDNA Madrid Robert Craven - Opening Keynote
53:20
Meet Robert Craven: Author of Customer is King and Grow Your Service ...
Pierre Beceril, Transparent @ HEDNA Madrid offstage interview
1:54
HEDNA (Hotel Electronic Distribution Network Association) is a ...
Pierre Becerril, Transparent on the State of the Industry
22:34
The State of the Hospitality Industry: spotlight on Alternative ...
Abhinav Sinha OYO - HEDNA Madrid Closing Keynote
30:39
Technology has always been a key differentiator for OYO and also the ...
Daniel Hulme @ HEDNA Madrid offstage interview
1:19
HEDNA (Hotel Electronic Distribution Network Association) is a ...
Daniel Hulme Keynote HEDNA Madrid - Artificial Intelligence
52:26
AI - Understanding what it is and what it isn't Innovation & ...
Page 8 of 10