Nnow you can put the customer in control and they can be in charge of what they see and when they see what they see for different personas.
Get the free report, Phocuswright’s Travel Innovation and Technology Trends 2025: https://www.phocuswright.com/Travel-Research/Research-Updates/2025/Travel-Innovation-and-Technology-Trends-2025
The New Age(nts) Trend Series is a series of online conversations hosted by Phocuswright exploring the impact of generative AI (GenAI) and autonomous agents on the travel industry. Five online events are taking place from March through September of 2025 which align with the five trends outlined in the report Travel Innovation and Technology Trends 2025.
In this installment of The New Age(nts) series, experts explored the reshaping of travel marketing, as focus shifts from reaching consumers directly to influencing the AI engines and agents that guide their decisions. Search is evolving into conversational interfaces, new business models, personalized pricing and AI driven experimentation are emerging, and travel advisors and suppliers alike are learning to manage AI tools as core parts of their strategy. The takeaway: success in this new era will favor marketers who adapt quickly, experiment often and build for an AI first future.
